Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2025-01-23T14:16:08+00:00

    I chose "Repair" - but it worked!

    Thanks Austin!

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  2. Anonymous
    2025-01-23T09:59:30+00:00

    I just did the above but there was a repair option, did that instead of reset and it worked! Lets see how long it lasts.

    Thanks for the tip

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  3. Anonymous
    2025-01-23T09:53:48+00:00

    Worked for a day but now back to square one!!! 😭

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  4. Anonymous
    2025-01-23T09:05:50+00:00

    Just update, 2 days ago it didnt work for me, neither any fixes that were mentioned in this forum, but today i tried, and im able to open any attachment.

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