Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2024-11-19T04:00:19+00:00

    Exact same issue here. just started a week ago. and as usual, copy paste unhelpful info from Microsoft.

    -Edited to make it a bit kinder.

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  2. Anonymous
    2024-11-13T10:44:07+00:00

    I'm having the same issue, and tried all of the suggestions here. This new version of Outlook is VERY buggy.

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    7 people found this answer helpful.
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  3. Anonymous
    2024-11-13T05:14:07+00:00

    Same issue....it seems to have started after a recent Outlook update.....

    Inline images also an issue in the e-mails.

    Did everything that is suggested and nothing works.

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  4. Anonymous
    2024-11-12T10:08:39+00:00

    "Happy" to see that I am not the only one facing this problem unfortunately...

    This appeared to me like 1 or 2 weeks ago, whereas somehow at the very beginning when the option to open attachments with the desktop apps was rolled out (see here), it worked for some days.

    Me and my IT department have tried to follow the different tips given here, but we could not manage to solve this problem. As I don't have the option to directly contact the Outlook assistance, I would like to use this forum to raise this problem also from my side and emphasize this might me an issue with the New Outlook which may cause trouble to a good number of people.

    Currently the only way around I found to open attachments was to save them locally or on OneDrive, and open them. But it's not efficient and it's an important loss of time when you receive dozens of emails with attachments per day.

    I like the new Outlook and will try to keep using it as much as I can, but if this problem is not solved quickly I will have no other choice than switching back to the classic version, which is more stable and reliable.

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