Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2024-11-21T06:35:55+00:00

    I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

    "Error occurred while opening the file. Please try again".

    We also have the same problem in our ORG with a bunch of users.

    We tried following things without success:

    -Repaired the Outlook App and the Office365 programs

    -Repaired Webview 2

    -Deleted Cache in all Browsers and in C:\Users\USERNAME\AppData\Local\Microsoft\Office\16.0\OfficeFileCache

    -Renew the local outlook profile on the pc

    -Changed the update channel to the latest build

    All these things didnt help us BUT we found a "fix".

    We deleted the whole windows profile on the machine and logged back in. Now its working !

    So the problem has to be a corrupt regestry key in the local windows profile. Unfortunately we didnt find out which key was the broken one....

    But to be honest thats NOT a solution for bunch of users! Please @Microsoft fix this problem!!

    Cheers

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  2. Anonymous
    2024-11-20T23:54:55+00:00

    Wyatt - Did you get a fix? I have the same issue for several weeks with the New Outlook App. I do not use the browser version and only use the App-based version. It's up-to-date, etc. Seems like so many are having this issue & the resolutions I saw above I've tried already or they are just trying to get you to change your default Google browser to Microsoft Edge, which... no.

    Is it me, or does the new Outlook seem like it was developed by a bunch of developers that don't have practical knowledge or a ton of feedback gathered from various industries/roles such as a small business owner, a sales representative, an accountant, etc... So much functionality that was good & what we were used to seems simply lost for this clunky version.

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  3. Anonymous
    2024-11-20T19:10:53+00:00

    How is it that some users have the "file and links" in settings while others don't? As far as I know there is no way to check for updates in new Outlook either.

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  4. Anonymous
    2024-11-20T10:22:46+00:00

    This worked for me. Thanks!

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