Why can't I open attachments in the new version of Outlook?

Anonymous

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

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Anonymous

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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Anonymous

2025-01-21T09:11:46+00:00

I found renaming the EBWebView to .old and reopen Outlook allows attachments to work, (the folder recreates itself)
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Anonymous

2025-01-21T05:18:05+00:00

Same here for my clients.
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Anonymous

2025-01-20T18:26:32+00:00

Today the problem came back and the sollution does not work anymore.
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