Why can't I open attachments in the new version of Outlook?

Anonymous

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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95 additional answers

Anonymous

2025-01-23T17:41:36+00:00

It was a misconfiguration on Microsoft's side.

Latest update:
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Anonymous

2024-10-23T13:13:32+00:00

Thanks for the tip - still a no go.

I can use the upload to OneDrive feature and open them from there, just not opening without saving first.
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Anonymous

2024-10-15T13:32:09+00:00

I'm pretty sure I have used the support function and submitted the issue already.

Also, my options don't quite look like that.
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Anonymous

2024-10-15T12:08:16+00:00

Did not work for me, but thanks for the tip.

Still unable to open any type of attachment.
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