Why can't I open attachments in the new version of Outlook?

Already had an attachment folder, I tried a Online repair, and then I renamed the EBWebview to .old and it worked.

Thank you, this helped me.

I've got the same issue in my company. they are from 2 different subsidiaries within.

Nothing seems to work.

Lets see if Microsoft actually will acknowledge the issue and fix it

I found renaming the EBWebView to .old and reopen Outlook allows attachments to work, (the folder recreates itself)

This worked for me, my issue only started this week but I can see its been going on for months!! Thank for the tip!!

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

Hi,
Do you have any other solution than this?

I tried this, sfc scan, delete temp file, re-create the attachment folder, reconfigure user data. In the end, the issue still persist.

1 thing i notice is, this only happen on the new outlook but on the classic outlook it's working fine. My CEO doesn't want to use the classic anymore, soo i really need some help on this.

Thanks.