Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2025-01-22T09:41:36+00:00

    I tried it but it didn't work :/ Since yesterday we have the problem with a bunch of users...

    @Microsoft Please FIX it!

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  2. Anonymous
    2025-01-21T20:39:35+00:00

    Have users reporting this as well. New outlook is an absolute mess and if microsoft tries to force this on companies it is going to severely impact operations for alot of companies around the world.

    Just one of the many issues we are seeing that dont exist in old outlook.

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  4. Anonymous
    2025-01-21T05:18:05+00:00

    Same here for my clients.

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