"We don't support that country code. Use an email instead."

It doesnt work for me aswell, i have the Philippines (+63)

How to use the email to redeem?

Pls hep, my country code ( Vietnam ) +84 is not working, I keep getting We don't support that country code. Instead, use email.

Dear priya per,

 

Thanks for using Microsoft products and posting in the community.

 

I understand that whenever you try to add a phone number, a prompt saying 'We do not support this country/region code. Please use email instead' appears, which prevents you from adding a phone number or redeeming your rewards.

 

This situation is indeed troubling, but please rest assured that I will do my best to help you.

 

May I ask which country's code you are using?



Firstly, we apologize that we are unable to support certain countries and regions, which may lead to the issue you are facing.



If your country and region support it, for example, if your family or friends can use it normally, you can troubleshoot possible reasons through the following methods:



Ensure that the country/region code you entered is correct and matches your actual location.



Ensure that the country/region information in your account settings is correct. If an unsupported country/region has been selected in your account settings, try changing it to a supported region.



If the system prompts to use email instead of a phone number, you can try following the instructions to use email to complete the redemption or verification process.



If the above steps do not solve the problem, you can try contacting the corresponding telephone support personnel through this link for assistance:  Global Customer Service phone numbers - Microsoft Support

 

Hope this help you. If there is any deviation in my understanding, please forgive me and provide me with more details. I am more than happy to continue to help you.

 

Best Regards,

Addie - MSFT | Microsoft Community Support Specialist

i am also experiencing this issue and i cant claim my microsoft rewards and my country code is +63

Hello, I have the same issue, my code country is 971+

Also is there any possible to redeem with email instead?