Outlook.com emails being rejected and returned by sbcglobal.net, att.net

Anonymous
2024-08-08T04:28:40+00:00

I am aware of other questions being posted regarding this issue, but most seem to directed to corporate email, and not individual home users as myself.

As best as I can tell this problem started yesterday, August 6, 2024, when any email I sent to an sbcglobal.net or att.net email recipient was rejected and returned with the following message:

Undeliverable: Fw: PRAYER BREAKFAST, SAT AUG 10, 2024, 8 AM, at MIMI's CAFE

To:​ You ​ Wed 8/7/2024 5:15 PM

This message is able to be sent again Send again

Delivery has failed to these recipients or groups:

<recipient email address>

Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

The remaining information contained in the bounce message applied to email administrators, which is not applicable to me as a home user.

This problem occurs on both my windows 11 laptop, and my iPhone 13, and occurs with both classic Outlook and new Outlook. It occurs rather I send to a single recipient to multiple recipients in my contacts list.

I was able to send emails to these recipients as late as last Friday, August 2, 2024.

What solutions does Microsoft have to help resolve this issue?

This

Thank you,

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-08-13T15:34:27+00:00

    Nope. Hopefully some sees these posts and looks into it. Not sure what our other options are.

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  2. Anonymous
    2024-08-13T14:04:38+00:00

    Did you ever get a response on who to contact?

    I am getting kickback emails from Sbcglobal.net, att.net and also Ameritech.net

    I am using outlook which allows me to keep my hotmail.com email address

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  3. Anonymous
    2024-08-11T00:24:45+00:00

    I am having the exact same problem. These are all home users. The fact that if I send from my gmail account they go through points to an issue between Outlook and Sbcglobal.net and Att.net. We are all home users, Outlook is my email service provider. How do I contact them? Via this MS message board?

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  4. Anonymous
    2024-08-08T13:40:42+00:00

    Dear netgrampa

    Thank you for posting to Microsoft Community

     

    Based on your description, I understand that any emails you send to the sbcglobal.net or att.net email addresses are rejected with a message failure to deliver, so please correct me if I've misunderstood your question.

     

    You can not send e-mail to sbcglobal.net or att.net mail address, this is sbcglobal.net or att.net mail server set the rules, to your e-mail block, resulting in they can not receive your e-mail, this error message has actually explained, is a mail server block, if you want to resolve To solve this problem, you can contact your email service provider, or enterprise it, to check the rules set to ensure that your emails can be properly received by them.

    I wish you all the best

    Linda.W-MSFT | Microsoft Community Support Specialist

    My email service provider is outlook.com. I am send email to txt.att.net and getting bounced. Test using Gmail and it went through

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  5. Anonymous
    2024-08-08T07:37:44+00:00

    Dear netgrampa

    Thank you for posting to Microsoft Community

    Based on your description, I understand that any emails you send to the sbcglobal.net or att.net email addresses are rejected with a message failure to deliver, so please correct me if I've misunderstood your question.

    You can not send e-mail to sbcglobal.net or att.net mail address, this is sbcglobal.net or att.net mail server set the rules, to your e-mail block, resulting in they can not receive your e-mail, this error message has actually explained, is a mail server block, if you want to resolve To solve this problem, you can contact your email service provider, or enterprise it, to check the rules set to ensure that your emails can be properly received by them.

    I wish you all the best

    Linda.W-MSFT | Microsoft Community Support Specialist

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    1 person found this answer helpful.
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