Import a pst file into new outlook

Anonymous
2024-10-02T11:08:09+00:00

I just came on to the Microsoft hosting for my work emails. I have my emails from the previous hosting as a pst file. The new outlook is not showing me an option to import these into my account

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Ron-6928 4,991 Reputation points
    2025-02-26T17:01:07+00:00

    Yup, no email with a code through OWA either. I recently emptied my mailbox. There's only 1 email in Inbox so it can't be a sorting issue (showing oldest item at the top). Nothing in Junk folder thru OWA. I sent a test mail to the mailbox. It shows up. So the address and mailbox is good.

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  2. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2025-02-26T17:59:41+00:00

    A couple of us have reports into engineering concerning the missing codes, more words on that coming, I hope. As to opening a .PST file in Outlook New, here are the requirements:

    This is from Open and find items in an Outlook Data File (.pst) - Microsoft Support

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  3. Ron-6928 4,991 Reputation points
    2025-02-26T22:57:08+00:00

    I posted that link in my reply on page 5 but still unclear to me.

    1. What's Microsoft 365? SaaS or subscription to use Office apps? Which one? Family? Personal? Business basic/standard/premium etc?
    2. What's Outlook classic? Is my Outlook 2016 (part of Office 2016 Pro suite) an Outlook classic?
    3. My account is an Exchange Plan 1 hosting or subscription and the domain is the name of the company I work for. Is that considered a Microsoft 365​​​​​​​ subscription?

    Do I need all of the above to enable Outlook (new) PST support? As usual it is very confusing when it comes to Microsoft products naming.

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  4. Anonymous
    2025-02-28T01:37:11+00:00

    Does not revert back to classical outlook after multiple tries. Goes back to new outlook. PLEASE HELP!

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  5. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2025-02-28T05:14:28+00:00

    This support article might help, please have a look:

    You can't open classic Outlook on a new Windows PC - Microsoft Support

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