Mac Mail says unable to verify account name or password

Anonymous
2024-06-18T11:16:19+00:00

Hi!

For a few weeks, I've been getting "enter password for hotmail" notification on my Mac. When I enter it, it says "Unable to verify account name or password". I've tried with POP, IMAP, Exchange... still have the same problem. I have another account on Mac Mail (not Outlook account) and works perfectly so I presume it's not coming from Mac but rather from Outlook.

Can someone help me please?

Thank you

***Personal information deleted by the moderator. Please see the Microsoft Community for more information on how you can protect your privacy.***

Outlook | Web | Outlook.com | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

56 answers

Sort by: Oldest
  1. Anonymous
    2024-10-10T08:00:15+00:00

    I did not remove the existing account as I was scared I would loose all my emails.
    A big ask, I know, but are you confident it will work?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-10-10T11:57:03+00:00

    Be carefull. If your account is pop, data will be stored locally, if deleted will lead to data loss.

    If I do the Exchange option, do I have to completely delete the account from Mac Mail?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-10-15T10:33:21+00:00

    OK ... I removed the account and have tried to add the exchange settings. Not working. Now I have no hotmail emails on my iMac Mac Mail running OS 10.13 High Sierra.

    Very frustrating.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-10-15T10:36:01+00:00

    Thanks. It's IMAP. But now I've lost all my hotmail mail. I removed the account and then tried re-adding it using the Exchange option. Humph!! Mac OS 10.13 and Mac Mail 11.5. Humph!!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-10-15T11:45:18+00:00

    Your mails are still stored in Hotmail, right? If so, just add again the IMAP settings in Mac Mail. All your mails stored in Hotmail will reappear in Mac Mail (it may take a little time before they are fully there). I did it multiple times.

    Was this answer helpful?

    0 comments No comments