Outlook Sign in

Hello Dear User,

Welcome to the Microsoft Community.

I understand that you seem to be having trouble signing into your email.

You are definitely not the only one who finds the New Outlook to be a nightmare. Admittedly, the New Outlook currently has some shortcomings and may not meet all users' expectations. However, with updates, it is expected to improve over time.

Regarding your issue, I might need some clarification.

• What do you mean by 'pull up 365'? The New Outlook is actually a free application and should not require a Microsoft 365 subscription.
• Are you saying that you need to re-enter your account password every time you open the New Outlook?
• If so, what email domain are you using?

Please feel free to let me know if you have any further updates, thanks. 

Best Regards, 

Zachary.W - MSFT | Microsoft Community Support Specialist

Thank you for responding. Yes, I have an annual subscription to Microsoft 365. I do not profess to understand a lot about 365 but my view is that even creating a simple Word document is more difficult.

I had Outlook and could access easily via My MSN. However, since the authentication issue, I need to click the 365 Icon to access. Using help, has not been a resource to find solutions but sends one from one page to another page, etc. without a solution.

Today, the 365 Icon is on the desktop and used to log into 365. It does not always ask for my email and instead spins for a while it connects.

When 365 opens the Outlook icon is visible. Click to open Outlook and now I am asked to enter my email. Initially I was asked for my password or (PIN) but is no longer required. There are times I have to click Outlook again. I have issues with Outlook but just being able to access is priority.

The domain for my email is MSN.com

I hope I have answered your questions and appreciate any help you can provide.

Have you opened the Microsoft 365 (Office) app?

If so, I suggest you directly search for and open the application you want to use, rather than going through Microsoft 365 (Office).

Microsoft 365 (Office) is not actually a subscription. It is a standalone, free-to-download launcher. Normally, it can open web-based applications if you haven't installed the apps, and desktop applications if you have. However, if you encounter any issues, I recommend directly opening the application you want to use.

Best Regards, 

Zachary.W - MSFT | Microsoft Community Support Specialist

It is a mess. Have to sign in each time even when I say yes to not sign each time. Old outlook was MUCH better