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Maybe I am alone but the new Outlook is a nightmare for me. I can't open unless I pull up 365 and then I have to enter a password to sign into email.
Using New Outlook on Windows for professional communication and productivity
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It is a mess. Have to sign in each time even when I say yes to not sign each time. Old outlook was MUCH better
Have you opened the Microsoft 365 (Office) app?
If so, I suggest you directly search for and open the application you want to use, rather than going through Microsoft 365 (Office).
Microsoft 365 (Office) is not actually a subscription. It is a standalone, free-to-download launcher. Normally, it can open web-based applications if you haven't installed the apps, and desktop applications if you have. However, if you encounter any issues, I recommend directly opening the application you want to use.
Best Regards,
Zachary.W - MSFT | Microsoft Community Support Specialist
Thank you for responding. Yes, I have an annual subscription to Microsoft 365. I do not profess to understand a lot about 365 but my view is that even creating a simple Word document is more difficult.
I had Outlook and could access easily via My MSN. However, since the authentication issue, I need to click the 365 Icon to access. Using help, has not been a resource to find solutions but sends one from one page to another page, etc. without a solution.
Today, the 365 Icon is on the desktop and used to log into 365. It does not always ask for my email and instead spins for a while it connects.
When 365 opens the Outlook icon is visible. Click to open Outlook and now I am asked to enter my email. Initially I was asked for my password or (PIN) but is no longer required. There are times I have to click Outlook again. I have issues with Outlook but just being able to access is priority.
The domain for my email is MSN.com
I hope I have answered your questions and appreciate any help you can provide.