Cannot Get Mail The mail server "imap-mail.outlook.com" is not responding.

Thanks for finding out what caused this on the Microsoft website. I find that website extremely unhelpful. Do you know exactly what they said about it? I tried your settings instructions but it didn’t work as the iPhone “Account” page has an “Incoming Mail Server” section and under that “Host Name” - that’s were the “imap” info is entered but no combination of the change you found worked. Sometimes I hate Microsoft. 🤷‍♂️

Hey Cora

Yes, I agree that there is not much support to help us with these changes that they require us to make to send and receive email. I think I saw an article where it said that they would stop giving support for this issue awhile back I think in July? I did not pay attention to it as I thought that it only applied to Microsoft on my pc..the irony is that my hotmail address still works with my pc but not with my iPhone or iPad, even with the changes made. I had to get a new email address with outlook..for my iPhone and IPad as I can no longer use my hotmail address that I used for many years with them..

So you might also have to change your email address for your iPad and iPhone if that is what you have..it looks like September 30/24 was the last day that we could still receive and send mail with hotmail.

I managed to keep a copy of my emails from hotmail on my iPad even though it is no longer active but at least I can still look at them if I need to..but so far I do not have a copy of my hotmail emails on my iPhone..it could be because of the older iOS 13.3.1 version on my 6S iPhone.

I spent the whole day on this issue and it is still not over with as I have to notify everyone of my change of email address..so I understand your frustration..hang in there and do not give up..maybe someone else can help you..have a goodnight.

I finally got it fixed by deleting Outlook on my Apple Mail and then reinstalling it. A few things I had archived on Apple Mail were lost but everything is functional again. I noticed a warning about this change from Microsoft buried in my Outlook inbox and it had that instructions on that fix. I need to not ignore things in my inbox that seem unimportant at the time. Take care !

I just found that email also telling how to fix it. But I'm afraid to delete my email because it says it deletes my notes also. Were you able to keep your notes?

I didn’t have any notes but I did lose archived emails on Apple Mail. You don’t lose anything from Outlook.