Cannot Get Mail The mail server "imap-mail.outlook.com" is not responding.

Hi arab hawamdeh,

Welcome to the Microsoft Community.

I understand that you mentioned an error related to imap-mail.outlook.com.

Due to the introduction of modern authentication, outlook.com does not support connecting IMAP/POP and SMTP in Outlook. So please check the following:

If you are using the Outlook app for iOS, due to modern authentication, Outlook/Hotmail no longer supports connecting IMAP/POP and SMTP.

If you are using Apple Mail to configure Outlook/Hotmail, we generally recommend selecting outlook.com for configuration.

If you wish to configure using the IMAP protocol, you need to confirm with Apple Mail support whether they support modern authentication for configuring IMAP.

Best Regards,

Jimmy Wang |Microsoft Community Support Specialist

I am having the same issue. I got the new iPhone 16 and I can't get my mail. My outgoing mail server is smtp-mail.outlook.com. Do I need to change it to something difference? I so appreciate any help you can give me.

If you are using Apple Mail to configure Outlook/Hotmail, we generally recommend selecting outlook.com for configuration.

Where do I go to do this.

When I click on Authentication I see the following:

MD5 CHALLENGE-RESPOINSE

HTTP MD5 DIGEST

NTLM

PASSWORD

Which one do I press?

Help this is a huge issue

To Tanya9700

Choose Password and create a password that will allow you to access the server. I hope this helps..

I have the same problem with no longer having access to my email, anywhere.. God bless.

Thanks, I finally figured out if I use the Outlook app instead of the mail app all my email works correctly. Maybe this will help someone else -- hope so! God bless.