Cannot Get Mail The mail server "imap-mail.outlook.com" is not responding.

Anonymous
2024-09-25T15:25:14+00:00

Suddenly Cannot Get Mail on my iPhone. And a message The mail server "imap-mail.outlook.com" is not responding.comes out. I tried a lot of things but it’s not working. Some one might help with this issue. Thanks

Outlook | Outlook for mobile | Outlook for iOS | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

65 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-09-30T18:57:47+00:00

    Thanks, I finally figured out if I use the Outlook app instead of the mail app all my email works correctly. Maybe this will help someone else -- hope so! God bless.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-30T18:50:36+00:00

    To Tanya9700

    Choose Password and create a password that will allow you to access the server. I hope this helps..

    I have the same problem with no longer having access to my email, anywhere.. God bless.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-09-30T14:10:42+00:00

    If you are using Apple Mail to configure Outlook/Hotmail, we generally recommend selecting outlook.com for configuration.

    Where do I go to do this.

    When I click on Authentication I see the following:

    MD5 CHALLENGE-RESPOINSE

    HTTP MD5 DIGEST

    NTLM

    PASSWORD

    Which one do I press?

    Help this is a huge issue

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-09-30T13:55:01+00:00

    I am having the same issue. I got the new iPhone 16 and I can't get my mail. My outgoing mail server is smtp-mail.outlook.com. Do I need to change it to something difference? I so appreciate any help you can give me.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-09-26T06:43:02+00:00

    Hi arab hawamdeh,

    Welcome to the Microsoft Community.

    I understand that you mentioned an error related to imap-mail.outlook.com.

    Due to the introduction of modern authentication, outlook.com does not support connecting IMAP/POP and SMTP in Outlook. So please check the following:

    If you are using the Outlook app for iOS, due to modern authentication, Outlook/Hotmail no longer supports connecting IMAP/POP and SMTP.

    If you are using Apple Mail to configure Outlook/Hotmail, we generally recommend selecting outlook.com for configuration.

    If you wish to configure using the IMAP protocol, you need to confirm with Apple Mail support whether they support modern authentication for configuring IMAP.

    Best Regards,

    Jimmy Wang |Microsoft Community Support Specialist

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments