"imap- mail.outlook.com" doesn't support Password authentication. Please check your account I can’t get my emails but I can on a browser

Hi there - Sorry you have been having some issues. I just wanted to let you know that what you are experiencing is likely related to the Basic Auth end of support, you likely have received a couple of emails letting you know you would likely need to make changes to our email programs you are using.

You likely will want to check out this support page -Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps - Microsoft Support)

Or if you install the latest version of Outlook you can easily setup your accounts there and it will work without having to worry about the different authentication setups.

I have the same issue. Up until yesterday I have been accessing my hotmail email via my iphone SE and now get the same error message. How can this be resolved by still using the iphone email. I already have Outlook and use this for work on my phone - I don't want to have to flip between personal and work emails so use the Apple mail app for my personal email which i can no longer see. I have tried turning off and on again, tried deleting the hotmail account from the Apple app but now cannot re-add it without getting the error message "The IMAP server "imapmail.outlook.com" doesn't support Password Authentication. Please check your account settings and try again." I have already missed some important messages and it is vital I get my hotmail account added to the iphone mail app. Please adivse.

Hi Louise,

Did you get a response to this? I have the same problem on my iPhone 13, which started yesterday. I have a new Outlook mail account which is still working but my old Hotmail account is no longer working on my Iphone. Because of the repeated failed attempts on my iPhone my desktop version rejected me and I reset the password as recommended by Microsoft, its now working on my computer but I'm getting the Imap server message.

I had this problem too but solved it by instead of clicking 'add account' i clicked outlook then put in my hotmail address and password and it worked, i can now access them again on my mail app. I also use my outlook app for my work emails so didn't want to go down that route.

Let me know if it worked!

Yes that worked - thank you so much, appreciate the help.