"imap- mail.outlook.com" doesn't support Password authentication. Please check your account I can’t get my emails but I can on a browser

Anonymous
2024-09-25T17:52:07+00:00

"imap-

mail.outlook.com" doesn't support

Password

authentication. Please check your account I can’t get my emails on my iPhone that’s the message

Outlook | Outlook for mobile | Outlook for iOS | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-29T18:49:26+00:00

    I had this problem too but solved it by instead of clicking 'add account' i clicked outlook then put in my hotmail address and password and it worked, i can now access them again on my mail app. I also use my outlook app for my work emails so didn't want to go down that route.

    Let me know if it worked!

    I had the same problem and your solution worked for me ! Thank you very much :))

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  2. Anonymous
    2024-09-29T07:59:30+00:00

    Thank you! I tried for ages using Hotmail and switching to outlook fixed the issue 👍

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  3. Anonymous
    2025-02-17T04:52:32+00:00

    Thank you so much for your answer, I was looking for information as I was having the same issue. This helped me to add my hotmail account to a new device by doing what you said. Unfortunately I'm not able to recover my account on my old computer due to not have the OUTLOOK option. :)

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  4. Ron-6928 4,991 Reputation points
    2024-10-04T17:29:00+00:00

    What exactly did you delete? Did you delete your email account from the mail server?

    What everyone is saying:

    Remove your mail account from your phone. Then add it back on.

    DO NOT delete your email account!!!

    Here's what you should do:

    If you use Apple Mail:

    Apple Mail supports Modern Authentication by default when you setup the account as Outlook.com. If you use Apple Mail and you are seeing password prompts or connection errors, this is most likely happening because your account got configured as basic authentication. To mitigate the issue, remove the account and add it back as Outlook.com:

    1. Go to Settings > Mail > Accounts.
    2. Tap the email account you want to remove from your iPhone, then tap Delete Account. For more information, please go to Add and remove email accounts on iPhone.

    Add your account back to Apple Mail:

    1. Go to Settings > Mail.
    2. Tap Accounts, then tap Add Account.
    3. In the Add Account dialog, choose Outlook.com.
      Apple mail add Outlook.com to iPhone

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  5. Anonymous
    2024-09-29T15:03:41+00:00

    Ty friend after many hours on Microsoft website and other forums and nothing working finally doing what you say has worked can’t thank you enough something so simple thanks again

    Colin

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