Hotmail not working in blackberry hub and services on Android phone.

Anonymous

Keep getting asked for hotmail password, and when I enter, it goes back to asking for password.

This problem started in February and none of the suggested fixes worked.

A number of ppl tried deleting hotmail and re adding and they couldn't get the account back.

Fortunately, a community member sent me instructions on how to manually set up and it worked.

Today, I got the same password message.

To be clear, I DO NOT want instructions on how to add hotmail to outlook. I don't like the new outlook on my phone. BlackBerry Hub is much more efficient as every account and app notifications come through in one place.

It's not a problem with the Hub because everything else was working fine the last time this happened and is working fine now. My Gmail account and my Bell account, plus WhatsApp, texts, Instagram, and Facebookare all working fine and I've never got any messages from them saying I need to enter a password.

So, whatever coding you did at the beginning of the year, and recently, needs to be fixed.

I'm starting to think this is being done to force ppl to use the new outlook..

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Microsoft recently changed their authentication process and the BlackBerry Hub app hadn't been updated to work with the new process. I'm a beta tester for the BlackBerry Hub app on Android and a release just came out today (8.24.2024) that fixes the problems with Microsoft accounts (Hotmail, Live, and Outlook).

I'm not sure when they'll release it publicly, but keep an eye out for an update in the Google Play store. Once the update is release, you'll need to

Open the BlackBerry Inbox app
Click the Gear Icon
Scroll down and select Manage Accounts
Select your Microsoft account (Hotmail, Live, and/or Outlook)
Click the trash can in the upper right corner
Go back to the Manage Account page
Click the + icon
Add an email account
Enter your email address, Next
You'll be prompted for your password, but instead, I clicked on the new "SIGN IN WITH MICROSOFT" option
On the next page that loaded, I had an option to "Send notification" that triggered my 2FA process. Once I approved the request, the account was added (at the bottom of my account list) and my messages began to arrive again.

I'm with you on the BlackBerry Hub app... there isn't anything else out there even close on Android in my opinion and I've been looking since January when I first started having problems.

0 comments

Answer accepted by question author

Anonymous

Recevied this from Blackberry support: (******@blackberry.com)
It worked well.

"We have pushed an update to Google Play that now allows you to add your Microsoft email account with modern authentication.

If you currently have your Microsoft account configured in Hub, please remove it and then re add the account. After entering the email address in the Add Account flow, you will be asked for a password, below which is a button labeled "Sign in with Microsoft". Rather than entering the password, click this button and use the Microsoft prompts to login, accept any permission dialogs, and you should be able to complete the workflow and now access your email.

Please let me know if you have any questions, and I would be happy to hear any feedback you have.

0 comments

56 additional answers

Anonymous

2024-11-27T19:05:50+00:00

I have an android phone as well , and I use the blackberry apps

Another user gave me a simple fix and it worked, and is still working.

I deleted my hotmail account, then I added it to the outlook app (Microsoft really, really wants everyone to use Outlook app). Then I was able to add my hotmail account count in the hub and services.

I find in extremely annoying because Microsoft owns hotmail so what difference does it make?
Was this answer helpful?

0 comments No comments
Anonymous

2024-11-27T19:14:26+00:00
Lilian;

For clarity and for other readers, can you advise please?
- I had to delete hotmail - did you mean remove your Microsoft Hotmail account from the Blackberry Hub+ (app) Accounts page?
- Added to outlook app - did you mean in the Blackberry Hub+ Accounts page when adding a new account, you set your new account address details that you set your server address as "outlook.office365.com"?
- then I was able to add hotmail back into hub and services
see step above.

Just trying to understand the actions as many readers, and me, may not clearly understand how or what you did exactly.

Thanks
Was this answer helpful?

0 comments No comments
Anonymous

2024-11-27T19:28:48+00:00

I'll wait for your response to my previous note but, I keep tripping on

I added it to the outlook app (Microsoft really, really wants everyone to use Outlook app). Then I was able to add my hotmail account count in the hub and services.

I think you are saying you had to add the standalone 'Outlook" app to your phone. Though I have had the "Outlook" app on my phone for the past year or two, I never used it as The Blackberry Hub+ typically worked great. Then this year, I used the "Outlook" app in parallel for validation to confirm functions the Blackberry Hub+ may or may not be doing correctly. This is how I found out the "Calendar" was not sync'ing.

Thanks
Was this answer helpful?

0 comments No comments