Hotmail not working in blackberry hub and services on Android phone.

Anonymous

Keep getting asked for hotmail password, and when I enter, it goes back to asking for password.

This problem started in February and none of the suggested fixes worked.

A number of ppl tried deleting hotmail and re adding and they couldn't get the account back.

Fortunately, a community member sent me instructions on how to manually set up and it worked.

Today, I got the same password message.

To be clear, I DO NOT want instructions on how to add hotmail to outlook. I don't like the new outlook on my phone. BlackBerry Hub is much more efficient as every account and app notifications come through in one place.

It's not a problem with the Hub because everything else was working fine the last time this happened and is working fine now. My Gmail account and my Bell account, plus WhatsApp, texts, Instagram, and Facebookare all working fine and I've never got any messages from them saying I need to enter a password.

So, whatever coding you did at the beginning of the year, and recently, needs to be fixed.

I'm starting to think this is being done to force ppl to use the new outlook..

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Anonymous

Microsoft recently changed their authentication process and the BlackBerry Hub app hadn't been updated to work with the new process. I'm a beta tester for the BlackBerry Hub app on Android and a release just came out today (8.24.2024) that fixes the problems with Microsoft accounts (Hotmail, Live, and Outlook).

I'm not sure when they'll release it publicly, but keep an eye out for an update in the Google Play store. Once the update is release, you'll need to

Open the BlackBerry Inbox app
Click the Gear Icon
Scroll down and select Manage Accounts
Select your Microsoft account (Hotmail, Live, and/or Outlook)
Click the trash can in the upper right corner
Go back to the Manage Account page
Click the + icon
Add an email account
Enter your email address, Next
You'll be prompted for your password, but instead, I clicked on the new "SIGN IN WITH MICROSOFT" option
On the next page that loaded, I had an option to "Send notification" that triggered my 2FA process. Once I approved the request, the account was added (at the bottom of my account list) and my messages began to arrive again.

I'm with you on the BlackBerry Hub app... there isn't anything else out there even close on Android in my opinion and I've been looking since January when I first started having problems.

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Anonymous

Recevied this from Blackberry support: (******@blackberry.com)
It worked well.

"We have pushed an update to Google Play that now allows you to add your Microsoft email account with modern authentication.

If you currently have your Microsoft account configured in Hub, please remove it and then re add the account. After entering the email address in the Add Account flow, you will be asked for a password, below which is a button labeled "Sign in with Microsoft". Rather than entering the password, click this button and use the Microsoft prompts to login, accept any permission dialogs, and you should be able to complete the workflow and now access your email.

Please let me know if you have any questions, and I would be happy to hear any feedback you have.

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56 additional answers

Anonymous

2024-11-26T21:18:55+00:00

That didn't seem to work or I'm doing something incorrectly.

By the way, the new Microsoft app is not compatible with the Blackberry Key2le nor is the Blackberry Hub app.

I saw in the thread a suggestion to add accounts through the phone user system. I tried adding hotmail through Exchange, but that did not work. I was able to add hotmail accounts through the Personal IMAP option,but unable to add them into my Blackberry Hub account option.

If I add outlook.office365.com into the server line; what should the port number be? 993 creates an error. I'm confused and frustrated. Mainly due to nothing in my Blackberry calendar.
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Anonymous

2024-11-26T19:39:25+00:00

Nighhawk;

You will note in this thread, a Nov 1 message from me I did reference the server settings i.e.

- Server = outlook.live.com (some may use Outlook.office365.com)

I used the live.com server location for years however, after all the Microsoft changes(too long a list to repeat here) this year,I would strongly recommend, and it can not hurt, to change your Server location to oultlook.office365.com

My second point of reasoning is in your Message: AADSTS50177: that it does not like the "Live.com" server location. I am pretty sure that if you follow my config suggestion above and use "outlook.office365.com" as the server location, all will be well again.

Let me know and best wishes
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Anonymous

2024-11-26T18:08:28+00:00

I'm utilizing the Blackberrry Key2LE running some type of Android software number 8 from 2018. I added Outlook Lite from the Play Store but am unable to add my hotmail accounts to the Blackberry Hub or the Blackberry calendar. I was able to add the Outlook Lite app to the Blackberry email hub but really don't care for this scenario. I'm an elderly senior so really don't understand the different protocols.

The manual setup asks what type of account (hotmail) is this?

I click on Microsoft Exchange ActiveSync.

[I think the problem may be domain/username where my account is listed as my hotmail account, ie abcdefg@ hotmail.com]

Click the X on password identification

+Add authentication

Sign in with Microsoft where I enter my password

I end up with the message:

Message: AADSTS50177: User account '#########@hotmail.com' from identity provider 'live.com' does not exist in tenant 'BlackBerry' and cannot access the application '729b2548-d6ae-4ec1-a6a2-5b005b3117bf'(BlackBerry Hub+ Services) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I have no idea what to do.
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