Hotmail not working in blackberry hub and services on Android phone.

Anonymous

Keep getting asked for hotmail password, and when I enter, it goes back to asking for password.

This problem started in February and none of the suggested fixes worked.

A number of ppl tried deleting hotmail and re adding and they couldn't get the account back.

Fortunately, a community member sent me instructions on how to manually set up and it worked.

Today, I got the same password message.

To be clear, I DO NOT want instructions on how to add hotmail to outlook. I don't like the new outlook on my phone. BlackBerry Hub is much more efficient as every account and app notifications come through in one place.

It's not a problem with the Hub because everything else was working fine the last time this happened and is working fine now. My Gmail account and my Bell account, plus WhatsApp, texts, Instagram, and Facebookare all working fine and I've never got any messages from them saying I need to enter a password.

So, whatever coding you did at the beginning of the year, and recently, needs to be fixed.

I'm starting to think this is being done to force ppl to use the new outlook..

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Anonymous

Microsoft recently changed their authentication process and the BlackBerry Hub app hadn't been updated to work with the new process. I'm a beta tester for the BlackBerry Hub app on Android and a release just came out today (8.24.2024) that fixes the problems with Microsoft accounts (Hotmail, Live, and Outlook).

I'm not sure when they'll release it publicly, but keep an eye out for an update in the Google Play store. Once the update is release, you'll need to

Open the BlackBerry Inbox app
Click the Gear Icon
Scroll down and select Manage Accounts
Select your Microsoft account (Hotmail, Live, and/or Outlook)
Click the trash can in the upper right corner
Go back to the Manage Account page
Click the + icon
Add an email account
Enter your email address, Next
You'll be prompted for your password, but instead, I clicked on the new "SIGN IN WITH MICROSOFT" option
On the next page that loaded, I had an option to "Send notification" that triggered my 2FA process. Once I approved the request, the account was added (at the bottom of my account list) and my messages began to arrive again.

I'm with you on the BlackBerry Hub app... there isn't anything else out there even close on Android in my opinion and I've been looking since January when I first started having problems.

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Anonymous

Recevied this from Blackberry support: (******@blackberry.com)
It worked well.

"We have pushed an update to Google Play that now allows you to add your Microsoft email account with modern authentication.

If you currently have your Microsoft account configured in Hub, please remove it and then re add the account. After entering the email address in the Add Account flow, you will be asked for a password, below which is a button labeled "Sign in with Microsoft". Rather than entering the password, click this button and use the Microsoft prompts to login, accept any permission dialogs, and you should be able to complete the workflow and now access your email.

Please let me know if you have any questions, and I would be happy to hear any feedback you have.

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56 additional answers

Anonymous

2024-11-01T20:02:59+00:00
Not sure if anyone is still on this thread however, here goes.
1. In Oct, I was able to download the updated version of BB Hub+ from the Play Store.
Then from my Apps list I selected = BlackBerry BB Hub + Services
- now on the BB Hub + Services page, selected = Blackberry Hub+ Accounts
- I located my ******@hotmail.com account and deleted it
- then from the same page, went top right and clicked the "+" to add an account
- now the Account setup page appeared, I entered my Microsoft email address = ******@hotmail.com
- after hitting enter, the Sever Settings Page appeared. I validated the following;
  
  the email address was spelled correctly within "email address and Domain\username" fields
  
  Server = outlook.live.com (some may use Outlook.office365.com)
  
  Port = 443
  
  Security = SSL/TLS
  
  Trusted connections = Prompt
and finally - clicked the "X" under "Authentication"

My many many daily authentication errors and requests to change my password stopped.....It looks like it worked. And for the most part, it works well now. Of course, my two Google accounts and many other apps continue to function correctly. Thank you BlackBerry Support...

2. Now the problem. My BlackBerry Calendar does not sync or connect to my Microsoft account. However, my two Google accounts work fine and sync back and forth from the mothership. Any thoughts?
- Other than deleting and re-adding the Calendar APP several times and second, changing the Sever Settings To and From "Outlook.Live.com and Outlook.Office365.com" still no syncing.
- Yes, I have validated and tested the 'Calendar sync timeframe' at the account level with no change or luck....
.I need greater powers like you the reader to assist.........
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Anonymous

2024-10-14T23:06:02+00:00

hi Peter, thank you for that suggestion. I am unable to get past a screen that pops up Azure Account Authentication which is a blank page. Any thoughts?
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Anonymous

2024-10-10T23:03:57+00:00

What method did you try?
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