New Outlook: I cannot add a new contact to People.

Hello Collie Flower,

Thank you for posting in Microsoft Community. I'm happy to assist you with this request.

Based on your post regarding "Search option in inbox not working", to understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us by providing the following information.

Could you please provide us with the product and version details of your Outlook? and What version of Outlook do I have?

May I know your affected account type and subscription, Is it a Microsoft365 business or Microsoft Personal account (outlook.com/Hotmail.com/live.com) or any third-party account?

May I confirm that you get the same situation in both Outlook for Desktop and Outlook on the Web (https://outlook.office.com)?

In the meantime, try to Switch Back to Classic Outlook from the top left slider and try adding contact.

Ensure that your Outlook is up to date, Go to File > Office Account > Update Options > Update Now.

Add-ins can sometimes cause issues. Disable them to see if it resolves the problem, Go to File > Options > Add-ins.

Select COM Add-ins and click Go.

Uncheck all add-ins and restart Outlook.

5. Repair Your Outlook Profile

Go to File > Account Settings > Account Settings.

Select your account and click Repair.

Finally try the Microsoft Support and Recovery Assistant.

If this solution does not provide help, you can create an entry in the Feedback Portal Outlook · Community (microsoft.com).

I hope this solution make your day, Let me know if this resolves your issue or if you need any further assistance!

Best regards,

Community Moderator

The post you have on your reply is incorrect. It should be:

New Outlook: I cannot add a new contact to People

You have Microsoft Outlook Version 1.2024.1017.300 (Production).

Client Version is 20241018004.09.

I am not able to add new contacts on my Desktop Outlook or in Outlook on the Web.

When I switch back to Classic Outlook I cannot even open the Contact window.

Outlook has been updated.

I do not use Add Ons.

I'm having the same problem.

I continue to have this problem. Microsoft community has been little help as well as support. I'm going to try a local IT guy to see if he can help. Good luck.

Hello Colleen Meiring,

Thank you for your feedback, and we're really apologizing for the incorrect issue address, you are correct, it should be "I cannot add a new contact to People". However, did you try Microsoft Support and Recovery Assistant?

Anyway, can you try your account on a different device with different network, to make sure that the problem not related to your account, and if it's work on the other device, you have to clear your browser cache, and create a new profile for outlook by going to Control Panel > Mail > Show Profiles.

Click Add to create a new profile and configure your email account.

I hope this solution make your day, Let me know if this resolves your issue or if you need any further assistance!

Best regards,

Community Moderator