New Outlook: I cannot add a new contact to People.

Microsoft net profit over past 12 months seems to be $88 billion.

At least their stockholders are doing well while we suffer with this insultingly pathetic response.

We're talking to a bot no doubt.

Here is the latest update on the incident:

Incident: EX930607

Latest Message

Title: Users can't access existing contacts or create new contacts in Outlook on the web

More info: When affected users click on contacts, no information is displayed. Additionally, when those users click on "New Contact", nothing happens. Whilst we isolate the source of impact, we recommend using Outlook Monarch or Microsoft Teams to avoid this issue. Additionally, admins for affected users may be able to mitigate the impact by configuring the conditional access policies for the "Microsoft People Cards Service" and "Office Online Loki SSO" apps using the guidelines provided in the articles below:

https://techcommunity.microsoft.com/blog/identity/introducing-conditional-access-for-the-office-365-suite/1131979

https://learn.microsoft.com/en-us/entra/identity/conditional-access/concept-conditional-access-cloud-apps#office-365

https://learn.microsoft.com/en-us/entra/identity/conditional-access/reference-office-365-application-contents

Current status: Our investigation indicates that an authentication token that facilitates contacts in Outlook on the web isn't operating as expected. We're continuing our analysis of the token to confirm this as the root cause of impact and develop a remediation strategy.

Scope of impact: Your organization is affected by this event, and users attempting to access existing contacts or create new contacts in Outlook on the web are impacted.

Next update by: Monday, November 18, 2024, at 7:00 PM UTC

not one of the suggestions that Microsoft Agent has offered has helped. I am far past the time to leave MS altogether but sadly, it is still taking a lot of persuasion to get the founder of my company to move to another platform. Slowly it's working and not being able to add contacts to my database, and I am the director or strategic partnerships and real estate development across the US, is incredibly detrimental to my ability to be able to remain in contact with clients.

I like to consider myself somewhat tech savvy but you might as well have been speaking Greek (I'm not Greek!). Can you dumb that down and tell us if there is anything we can do at this time or do we just need to wait for MS to fix this VERY IRRITATING problem?

Gabriel,

It still doesn't work. Please escalate this so Microsoft will fix it!