New Outlook: I cannot add a new contact to People.

None of this makes any sense to me. I am now convinced that Microsoft is unable to provide a simple contact list for OutLook. Maybe they should ask the engineers that developed a working email/contacts system back in the 1980's!

There is an incident on Nov. 8th or 11th about this issue with Outlook Web Access (OWA).

Incident: EX930607

Latest Message

Title: Users can't access existing contacts or create new contacts in Outlook on the web

More info: When users click on contacts, no information is displayed. Additionally, when users click on "New Contact", nothing happens. As a way to avoid this issue, we recommend using Outlook Monarch or Microsoft Teams.

Current status: We're awaiting feedback from your representatives for additional details on the impact scenario and fresh HTTP Archive format (HAR) files. Whilst we wait for the additional information, we're continuing with our analysis of the fiddler trace logs to further our understanding of the root cause.

Scope of impact: Your organization is affected by this event, and users attempting to access existing contacts or create new contacts in Outlook on the web are impacted.

From <https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-i-cannot-add-a-new-contact-to-people/8680106c-8d43-4441-9f1f-96a3481c87f9?page=5>

I am finding like everyone else FRUSTRATED with the New Outlook program! It is so dysfunctional! You can't add any new contacts at all!? When I switched to the new version I also lost all my contacts! Come on microsoft! You can do better than this! Who do you have creating this? 9 year olds? Running a business and having to mess around with this everyday is pathetic! Why do you you always have problems with outlook email? I hope was truly hoping that the New outlook would resolve all the old outlook problems but it the opposite!

The prior suggestion I had was to test disabling Offline mode or disable Offline and then re-enable. This did not seem to help though. If you want to test it, steps to disable/enable Offline Mode are in this article, Work offline in Outlook - Microsoft Support.

 Offline is turned on by default in new Outlook for Windows. To turn it off or on, do the following:

1. Select Settings>General> Offline.
2. Select the toggle Enable offline email, calendar, and people to turn offline access on or off.
3. Select Save.

I raised the issue to my peers that cover New Outlook so hopefully they can help get more follow up on this issue. The best I can suggest is for those that have M365 to ask your tenant admin to open a ticket from the M365 portal. This will help get the issue investigated and escalated.

There is an incident today about this issue with Outlook Web Access (OWA).

Incident: EX930607

Latest Message

Title: Users can't access existing contacts or create new contacts in Outlook on the web

More info: When users click on contacts, no information is displayed. Additionally, when users click on "New Contact", nothing happens. As a way to avoid this issue, we recommend using Outlook Monarch or Microsoft Teams.

Current status: We're awaiting feedback from your representatives for additional details on the impact scenario and fresh HTTP Archive format (HAR) files. Whilst we wait for the additional information, we're continuing with our analysis of the fiddler trace logs to further our understanding of the root cause.

Scope of impact: Your organization is affected by this event, and users attempting to access existing contacts or create new contacts in Outlook on the web are impacted.

Next update by: Tuesday, November 12, 2024, at 4:30 PM UTC