Email from Microsoft titled "Action Needed – You may lose access to some of your third-party mail and calendar apps" Is this a scam?

Anonymous
2024-06-29T22:09:47+00:00

The sender is "******@communication.microsoft.com"

Its telling us that "Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods."

I access hotmail email accounts from a MacbookAir laptop using the Apple email app. Also access from an iPhone 11.

It seems legit. Can anyone confirm if it is?

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2024-09-08T09:52:44+00:00

    I called Microsoft for help and they put me onto a chat with someone who said it was a phishing email and I had to change my log in details and create an alias name as a primary email. I was told not to respond to this email, which now I find out is genuine. I was on the phone for 45min all to no avail at the end. I am just hoping after the 16th I can still receive emails. By the way I am 73 and have children who are of no help to me at all in this matter. I even asked a computer geek to help and he didn't know what to do either!

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  2. Anonymous
    2024-09-07T20:09:46+00:00

    Thank you for a clear and easy reply. Hopefully even I can follow those instructions

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  3. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2024-09-07T16:27:21+00:00

    Steve, that should be Apple Mail and this should apply:

    If you use Apple Mail:

    Apple Mail supports Modern Authentication by default when you setup the account as Outlook.com. If you use Apple Mail and you are seeing password prompts or connection errors, this is most likely happening because your account got configured as basic authentication. To mitigate the issue, remove the account and add it back as Outlook.com:

    1. Go to Settings> Mail> Accounts.
    2. Tap the email account you want to remove from your iPhone, then tap Delete Account. For more information, please go to Add and remove email accounts on iPhone.

    Add your account back to Apple Mail:

    1. Go to Settings > Mail.
    2. Tap Accounts, then tap Add Account.
    3. In the Add Account dialog, choose Outlook.com.
      Apple mail add Outlook.com to iPhone

    If removing and re-adding the account does not address the issue, do the following: 

    1. Remove the account again.
    2. Go to Settings> Safari, then tap Clear History and Website Data.
    3. Reboot your iPhone.
    4. Add the account back and proceed through the Outlook.com account sign in flow.

    The full support article is here:

    Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps - Microsoft Support

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  4. Anonymous
    2024-09-07T11:01:09+00:00

    iPhone and iPad - the blue envelope icon

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  5. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2024-09-05T21:20:27+00:00

    Yes, pretty much any current browser that will install and run on your version of MacOS should work just fine.

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