Outlook app currently non-functional on Samsung Watch 7, Ultra, 6, 5, etc.

Anonymous
2024-08-15T21:09:54+00:00

EDIT: September 13, 2024:

As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.

Original message:

When I launch the Outlook app on my Watch Ultra I get the error in below: 

"Add an account on mobile to use the app"

I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app. 

The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.

No change.

When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.

Others are reporting the same issue: 

https://us.community.samsung.com/t5/Galaxy-Watch/Outlook-watch-app-error-quot-Add-an-account-on-mobile-to-use-the/m-p/2981961#M85872

https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/ 

https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/

Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-08-27T12:46:45+00:00

    Just downloaded Sectograph on phone and watch, looks great. Pro version is absolutely worth the cost, will be purchasing tonight.

    Support this dev instead of waiting around for MS!!

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  2. Anonymous
    2024-08-27T15:19:08+00:00

    Leider ist es nur möglich auf alle meine Daten in Outlook zuzugreifen, wenn ich direkt im Internet bin. Es werden keine Daten von alten EMails auf die lokalen Anwendungen weitergeleitet. Eine Wiederherstellung von bereits gelöschten EMails ist nur bei Outlook online möglich. Es kann nicht über das lokale Gerät vorgegangen werden. Es muss ein Zweitgerät zur Hand genommen werden um die gelöschte EMail wiederherzustellen. Nach Wiederherstellung durch das lokale Gerät wird dann der Zugang zur lokalen Outlook App verweigert. Erst ein Neustart des lokalen Geräts ermöglicht die erneute Nutzung der der lokalen Outlook App.

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  3. Anonymous
    2024-08-27T16:03:49+00:00

    Same problem. Nothing fixes this. Galaxy Watch4 Classic.

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  4. Anonymous
    2024-08-28T07:27:21+00:00

    I have the same issue. Just bought the Samsung watch ultra and I'm not able to connect to me email accounts via Outlook on my watch.

    I tried to re-install the app but this doesn't solve the problem. I still get the same message ("add your account on the phone").

    Wear OS is up-to-date.

    On my Samsung S24 all email accounts work fine with Outlook.

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  5. Anonymous
    2024-08-28T12:22:27+00:00

    I am having the same issue.

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