Outlook app currently non-functional on Samsung Watch 7, Ultra, 6, 5, etc.

Anonymous
2024-08-15T21:09:54+00:00

EDIT: September 13, 2024:

As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.

Original message:

When I launch the Outlook app on my Watch Ultra I get the error in below: 

"Add an account on mobile to use the app"

I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app. 

The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.

No change.

When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.

Others are reporting the same issue: 

https://us.community.samsung.com/t5/Galaxy-Watch/Outlook-watch-app-error-quot-Add-an-account-on-mobile-to-use-the/m-p/2981961#M85872

https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/ 

https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/

Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-08-19T05:06:20+00:00

    Help please

    I purchased my new Ultra 7 watch hoping it would make my life easier. I have the same issue is everyone else although I am getting emails. As I work in Education it really helps when I can get all notifications and emails from the department, but I am currently not able to get any of the Compass notifications as this is routed via 365. I am also having trouble with Myfitness Pal.

    It is seriously annoying. My 6 was so easy to set up, that I wanted to set this watch (7) up also as an independent watch to my 6.

    I am fairy disgruntled as I paid outright for this device, and it is not delivering.

    Will there be any updates to right these glitches or can I get a refund?

    Thanks

    Trisha

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  2. Anonymous
    2024-08-19T12:06:07+00:00

    Same issue here.

    Tried removing everything and reinstalled

    Added accounts and still nothing syncs

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  3. Anonymous
    2024-08-19T14:04:30+00:00

    I have same problem on my Samsung Galaxy Watch Ultra. I have an account on my Samsung phone but when I try to open on my watch, watch's Outlook is giving"Add an account on Mobile to use the app" warning.

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  4. Anonymous
    2024-08-19T16:13:53+00:00

    Same here, everything fine with Outlook and my Ultra 7 until 9th August and then I get the "add account" message when opening the Outlook app on the watch

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  5. Anonymous
    2024-08-20T03:34:50+00:00

    The issue has nothing to do with the Ultra 7. It's no longer working after Microsoft updated Outlook earlier this month. Trying out on any wear OS watch isn't going to work now until they fix it.

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