Outlook app currently non-functional on Samsung Watch 7, Ultra, 6, 5, etc.

Dear Redflea,

Thanks for using Microsoft products and posting in the community.

I understand that you encountered an error when launching the Outlook application on Watch Ultra. At the same time, many people have also encountered the same problem.

Firstly, thank you for your exploration and efforts on this issue. It is because of people like you who have driven the progress and improvement of our products.

Regarding the issue you mentioned, as it pertains to Samsung products, it may be a compatibility or other unknown problem. In this situation, it is recommended that you contact Samsung's support personnel to report this issue and have them contact Microsoft to explore and resolve the problem together.

You can also submit feedback on this issue through the following link to help Microsoft better understand the problem. Get in-app help for Outlook for iOS and Android - Microsoft Support

I believe that with the efforts of multiple parties, this problem will eventually be well resolved in the near future. I deeply apologize for any inconvenience caused to you at present.

Wishing you a happy life!

Best Regards,

Addie - MSFT | Microsoft Community Support Specialist

Thanks, Addie, for the prompt reply.

The info has already been shared w/Samsung here:

https://us.community.samsung.com/t5/Galaxy-Watch/Outlook-watch-app-error-quot-Add-an-account-on-mobile-to-use-the/m-p/2981961#M85872

Please note:

1. The issue has been reported across multiple versions of WearOS (WearOS 5 and WearOS 4)
2. The issue has been reported on multiple versions of watches (Watch 7/Ultra, 6, 5, & 4)
3. One user in the Samsung Watch Reddit sub noted that the issue may be related to an update of the Outlook app that occurred on 8/9/24, as it seems the app worked prior to that Outlook app update. Quote from post on Reddit sub: "I have the same problem with my Watch 6 Classic. Everything was fine until last Friday, 8/9/24."

Based on above it seems that the problem may likely have been introduced by Microsoft in an Outlook app update. But of course root cause is not clear at this point.

I do appreciate your help on this very much. Is there anything you can do to encourage the appropriate MS personnel to contact Samsung regarding this issue, to work together to determine root cause and release a fix? Obviously we won't get anywhere if Microsoft and Samsung just point at each other and say "It's their fault" and don't collaborate to solve the problem. :-)

For my part, I have follwed your suggestion and have submitted feedback on this issue as you suggested below via the "contact support" option in the Outlook mobile app. I have not received any response from that channel yet.

"You can also submit feedback on this issue through the following link to help Microsoft better understand the problem. Get in-app help for Outlook for iOS and Android - Microsoft Support"

Thanks!

Me too!

An update to the Outlook companion app for Galaxy watch made on August 8th may be the problem. That's when the data transfer broke between my pixel phone + my Galaxy watch 6 classic.

Dear Redflea,

Thank you for your patience and cooperation. We apologize that our previous response did not provide you with any assistance.

Thank you for sharing your communication experience with Microsoft and Samsung, as well as the feedback you submitted in Outlook, which will help the development team locate issues more quickly.

I will convey your feedback to the relevant team and urge them to communicate with Samsung as soon as possible. We are well aware of the importance of cooperation in solving such complex problems, and will actively coordinate with both parties to jointly identify the root cause and strive to release effective repair procedures.

As you said, our goal is to provide you with satisfactory solutions, not to shirk responsibility.

I believe that in the near future, with multi-party collaboration, the development team will gradually fix this known issue in subsequent updates.

Wishing you a happy life!

Best Regards,

Addie - MSFT | Microsoft Community Support Specialist