Outlook | Outlook for mobile | Outlook for Android | For business
Using Outlook for Android in business environments for email and scheduling
Thanks, Addie! I appreciate your responsiveness!
Outlook app currently non-functional on Samsung Watch 7, Ultra, 6, 5, etc.
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Anonymous
EDIT: September 13, 2024:
As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.
Original message:
When I launch the Outlook app on my Watch Ultra I get the error in below:
"Add an account on mobile to use the app"
I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app.
The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.
No change.
When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.
Others are reporting the same issue:
https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/
https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/
Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.
Outlook | Outlook for mobile | Outlook for Android | For business
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128 answers
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Anonymous
2024-08-18T15:16:05+00:00 -
Anonymous
2024-08-18T15:07:01+00:00 Sane here please fix this issue I really like to use my emails from watch
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Anonymous
2024-08-18T12:29:58+00:00 Same issues. Used MS Outlook on watch 5 pro for two years no problem. Purchased Galaxy Watch Ultra on 7-22-24 Outlook worked perfect for about 3 weeks then stopped syncing emails, calendar etc. Uninstalled, reinstalled opened, to message "add an account on mobile to use the app" Outlook updated this is morning but same issues. Standing by...
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Anonymous
2024-08-18T09:52:42+00:00 Dear Redflea,
Thank you for your patience and cooperation. We apologize that our previous response did not provide you with any assistance.
Thank you for sharing your communication experience with Microsoft and Samsung, as well as the feedback you submitted in Outlook, which will help the development team locate issues more quickly.
I will convey your feedback to the relevant team and urge them to communicate with Samsung as soon as possible. We are well aware of the importance of cooperation in solving such complex problems, and will actively coordinate with both parties to jointly identify the root cause and strive to release effective repair procedures.
As you said, our goal is to provide you with satisfactory solutions, not to shirk responsibility.
I believe that in the near future, with multi-party collaboration, the development team will gradually fix this known issue in subsequent updates.
Wishing you a happy life!
Best Regards,
Addie - MSFT | Microsoft Community Support Specialist
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Anonymous
2024-08-17T18:25:11+00:00 An update to the Outlook companion app for Galaxy watch made on August 8th may be the problem. That's when the data transfer broke between my pixel phone + my Galaxy watch 6 classic.