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EDIT: September 13, 2024:
As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.
Original message:
When I launch the Outlook app on my Watch Ultra I get the error in below:
"Add an account on mobile to use the app"
I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app.
The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.
No change.
When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.
Others are reporting the same issue:
https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/
https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/
Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have same problem on my Samsung Galaxy Watch Ultra. I have an account on my Samsung phone but when I try to open on my watch, watch's Outlook is giving"Add an account on Mobile to use the app" warning.
Same issue here.
Tried removing everything and reinstalled
Added accounts and still nothing syncs
Help please
I purchased my new Ultra 7 watch hoping it would make my life easier. I have the same issue is everyone else although I am getting emails. As I work in Education it really helps when I can get all notifications and emails from the department, but I am currently not able to get any of the Compass notifications as this is routed via 365. I am also having trouble with Myfitness Pal.
It is seriously annoying. My 6 was so easy to set up, that I wanted to set this watch (7) up also as an independent watch to my 6.
I am fairy disgruntled as I paid outright for this device, and it is not delivering.
Will there be any updates to right these glitches or can I get a refund?
Thanks
Trisha
Don't blame support for lack of communication back from dev teams, who are notoriously and relentlessly pushed to move on to the next release full of new features marketing says will change the world. ;-) I've worked on the FW/SW side and bug fixes just have a hard time getting attention.
From GalaxyWatch sub on Reddit - Progress is being made:
What is the response here from Microsoft??? I am sick of them breaking software and leaving their custom support more clueless than those having all the issues. Does this Addie have an answer or not? If not, get someone who does.