Outlook app currently non-functional on Samsung Watch 7, Ultra, 6, 5, etc.

Anonymous
2024-08-15T21:09:54+00:00

EDIT: September 13, 2024:

As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.

Original message:

When I launch the Outlook app on my Watch Ultra I get the error in below: 

"Add an account on mobile to use the app"

I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app. 

The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.

No change.

When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.

Others are reporting the same issue: 

https://us.community.samsung.com/t5/Galaxy-Watch/Outlook-watch-app-error-quot-Add-an-account-on-mobile-to-use-the/m-p/2981961#M85872

https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/ 

https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/

Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-09-04T02:23:49+00:00

    Thanks for checking...also not seeing anything yet. Hopefully it'll show soon...

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  2. Anonymous
    2024-09-03T17:45:33+00:00

    Only seeing the current version (4.2432.0) in the US.

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  3. Anonymous
    2024-09-02T23:12:18+00:00

    No new update available for me via Play store here in the UK yet to that version.

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  4. Anonymous
    2024-09-02T22:06:33+00:00

    Anyone seeing a new version? 4.2433.0? (Current is 4.2432.0.)

    If you do see the new version, can you install and test 4.2433.0 and post here if it works?

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  5. Anonymous
    2024-09-02T19:25:46+00:00

    Delete the accounts in the Outlook app on your phone, and then add them back and Outlook email will work on the Watch 7 Ultra. Don't delete the app on your phone, just the accounts. Unfortunately, I am not having any luck with Calendar events.

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