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EDIT: September 13, 2024:
As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.
Original message:
When I launch the Outlook app on my Watch Ultra I get the error in below:
"Add an account on mobile to use the app"
I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app.
The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.
No change.
When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.
Others are reporting the same issue:
https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/
https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/
Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the exact same issue and I have tried absolutely everything to resolve. I have reset my entire watch and my accounts on my phone and still getting same error.
Please fix asap!!
I was able to uninstall on my phone and watch. Then reinstall on my phone and designate it to also install on my wearable however the sync of calendar and mail is grayed out. Hoping someone can help. I have a zfold4 and galaxy watch 7. I have reset the account on my phone but no resolution.
I have no luck with Samsung solutions in trying to configure outlook in my smart watch -7.
Error message:" agregar una cuenta en móvil para usar la aplicación".... means: add an account in your mobile phone for using the app. And I already have an account working in my Samsung mobile phone. It seems like it is not connecting the app.
Samsung customer service asume it is a problem from a third part: Microsoft.
You (Microsoft) could have a look to the problem?
Thanks in advance.
I have a 6 and it is still working fine, so it is super annoying now that I have paid the $$$ for the Ultra
Me too!