Outlook app currently non-functional on Samsung Watch 7, Ultra, 6, 5, etc.

Anonymous
2024-08-15T21:09:54+00:00

EDIT: September 13, 2024:

As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.

Original message:

When I launch the Outlook app on my Watch Ultra I get the error in below: 

"Add an account on mobile to use the app"

I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app. 

The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.

No change.

When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.

Others are reporting the same issue: 

https://us.community.samsung.com/t5/Galaxy-Watch/Outlook-watch-app-error-quot-Add-an-account-on-mobile-to-use-the/m-p/2981961#M85872

https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/ 

https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/

Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2024-09-10T19:31:50+00:00

    Dear friends. I wish to report resolution of my problem. I updated outlook on my watch today September 10th 2024. I then returned to outlook on my phone. Went into settings. Removed my account. I then connected the watch to my phone via Bluetooth and re added my account on the phone outlook app.

    This resolved it for me.

    Thank you

    Midhat Omerović

    Thanks for the heads up, Midhat. Confirmed working. The only steps required, assuming the watch is connected to the phone via bluetooth, are to either update or uninstall and then reinstall Outlook on the watch, and then to fully remove and re-add the account on the phone.

    I have performed this exact procedure multiple times and the end result is that emails sync but the calendar does not.

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  2. Anonymous
    2024-09-08T19:39:29+00:00

    Got the update to 4.2434.1. It still isnt working for me. Have removed all accounts and re-added on phone. Multiple reboots and cache clear from watch and phone but not working yet for me.

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  3. Anonymous
    2024-09-03T17:45:33+00:00

    Only seeing the current version (4.2432.0) in the US.

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  4. Anonymous
    2024-09-02T23:12:18+00:00

    No new update available for me via Play store here in the UK yet to that version.

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  5. Anonymous
    2024-08-30T21:07:52+00:00

    I flipped over to Sectograph and the free version is a suitable replacement for Outlook calendar notification and visual time management on smart watch. Just saying.

    I tried Sectograph, but it only imports employer-provided Outlook data if one's employer allows it, and unfortunately, most medium to large employers don't allow it. Outlook is a jealous god.

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