Outlook app currently non-functional on Samsung Watch 7, Ultra, 6, 5, etc.

Anonymous
2024-08-15T21:09:54+00:00

EDIT: September 13, 2024:

As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.

Original message:

When I launch the Outlook app on my Watch Ultra I get the error in below: 

"Add an account on mobile to use the app"

I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app. 

The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.

No change.

When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.

Others are reporting the same issue: 

https://us.community.samsung.com/t5/Galaxy-Watch/Outlook-watch-app-error-quot-Add-an-account-on-mobile-to-use-the/m-p/2981961#M85872

https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/ 

https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/

Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

128 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-30T19:58:37+00:00

    Hello,

    This issue is being experienced across our organization. Executives who rely upon mobile devices such as Android and iOS devices, inclusive of watches such as these, cannot access their Outlook. More urgently, calendars are inaccessible on a worn device. This adds a degree of severity to the situation.

    I'm looking forward to a resolution and when it can be expected. As over 45 replies and 109 have reported this, and within the organization, the issue is impacting more than a handful of people: This is an application-wide outage.

    Please advise on the current status and when an update will be made available to correct this regression in the client.

    Thank you,

    Tom

    Thanks, Tom, for laying this out so well for Microsoft. For many of us, Outlook connectivity is the main reason for buying a smart watch. (My wife already knows I snore...)

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-08-27T12:46:45+00:00

    Just downloaded Sectograph on phone and watch, looks great. Pro version is absolutely worth the cost, will be purchasing tonight.

    Support this dev instead of waiting around for MS!!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-08-27T08:23:24+00:00

    I have the same message "Add an account on Mobile to use the app" on my new Samsung Galaxy Ultra watch as do the Samsung staff at the Samsung experience centre in London. This is a major disappointment and has lost me a lot of time. You'd think that these apps would be tested BEFORE release. Come on Microsoft.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-08-24T09:21:24+00:00

    Same issue here with Galaxy Watch 7. Super annoying as just switched from iPhone/Apple Watch which worked (and still works!) flawlessly. Microsoft - please test your updates properly before releasing them!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-08-20T18:15:07+00:00

    My issue started Aug 8th as well. calendar and emails all stopped. I have a zfold4 and galaxy watch 7

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments