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EDIT: September 13, 2024:
As of Outlook version 4.2435.1 Outlook is working again on my watch for both email and calendar events. I had to wait a little bit after I installed this new version before calendar events started sinking, but everything does work now.
Original message:
When I launch the Outlook app on my Watch Ultra I get the error in below:
"Add an account on mobile to use the app"
I am running the Outlook app on my phone (S21) and have multiple accounts (Hotmail and Gmail) set up in the Outlook app.
The app refuses to open normally and function. I've uninstalled and reinstalled the app on my watch. I've installed the app on the watch from the Play Store on my phone, and from the Play Store on the watch.
No change.
When I set up my Galaxy Watch Ultra I did not do a restore from my previous Galaxy watch, and I also cleared cache on the watch after setup, so the watch is as fresh as can be. The watch is up-to-date w/the most recent FW from Samsung, ver AXG2.
Others are reporting the same issue:
https://www.reddit.com/r/GalaxyWatch/comments/1eqks1f/galaxy_watch_ultraoutlook/
https://www.reddit.com/r/GalaxyWatch/comments/16y61g3/outlook_not_working_on_watch5_getting_add_an/
Please release an updated version of the Outlook app for Android watches that fixes this problem. Currently the Outlook Android watch app is unusable.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That version is working but I still don't see the selecting the Outlook watch face as an option? Do you have that, and if so, how did you access?
Theres the issue right there I think. In the UK we're still getting 4.2434.1 via the play store
Drat sorry about that Chris B obviously you've checked it's 4.2435 ? I may have been lucky in the upgrade roll-out . . .
Nope, Uninstalling from phone, re installing it, adding the account again and then doing the same on the watch, EXACTLY as suggested STIll gives me "Add an account on the mobile app"
This is getting silly now
HURRAH !!! Outlook version 4.2435.1 dated 12Sep2024 came out yesterday, auto-updated and is now working fully !!!! Well done Microsoft for perseverance and if you want to post here what cuased the problem and how it was fixed that would be fantastic ! thanks