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We use categories to group emails coming into a Support mailbox. We set up lots of different categories for different people, teams etc. Each has a different colour assigned to it. When emails come in we will assign the appropriate category. Over the weekend, the categories appear to have been wiped from our categories list i.e. we now have only some predefined ones like Blue Category, Green Category etc. For emails previously categorised, I can still see what category I applied but the coloured 'sticker' is missing and I can no longer select those categories. In addition, if I set up a new category now, whilst I can apply a new category, it's not subsequently available for me to select in the category list, plus the coloured 'sticker' does not appear. Any thoughts on how we might resolve please? I'm using Outlook via Office 365.
Using New Outlook on Windows for personal email, calendar, and contact management
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I have had the same problem for months with a user who uses categories intensively.
Microsoft has not been helpful so far, and I have already invested countless hours in communication, without success.
It's all very frustrating.
If any of you have an update on whether there are any improvements and how to implement them, please let me know.
Hi...has anyone on here had this problem fully resolved yet?
When this bug surfaced for us in July, we immediately contacted Microsoft support.
Last month (early September), around half of our categories re-appeared, and Microsoft closed our case.
However, the other half are still missing.
We re-opened a new support ticket, and were informed last night (31 September) that they had issued a software update, and the issue should be resolved.
Unfortunately, that's not the case. We're still missing most of our categories, in both the app and web version of Outlook.
Has anyone had a full resolution?
I.m having same issue.
MS techs have been unhelpful so far.
Will keep you updated
This happened to me two days ago. All my categories except for 3 reverted to default. I didn't do anyting in the catagories section. Pretty crazy looking at a white-washed calendar with a couple of sprinkles of color.
I am running Outlook for Mac, Version 16.89.3 (24092813). The Calendar is in legacy mode (it's the only way I can get some of the company's subscribed calendars to show up right.)
This is what happened to me. My categories were still there in the old Outlook, BUT .... the old Outlook stopped right after the categories disappeared and no new messages were categorized. I do have the categories written down now, but Microsoft told me there was no way to reinstate categories or create new ones. Their only suggestion was to try favorites. Too exhausted and exasperated to do that now.