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We use categories to group emails coming into a Support mailbox. We set up lots of different categories for different people, teams etc. Each has a different colour assigned to it. When emails come in we will assign the appropriate category. Over the weekend, the categories appear to have been wiped from our categories list i.e. we now have only some predefined ones like Blue Category, Green Category etc. For emails previously categorised, I can still see what category I applied but the coloured 'sticker' is missing and I can no longer select those categories. In addition, if I set up a new category now, whilst I can apply a new category, it's not subsequently available for me to select in the category list, plus the coloured 'sticker' does not appear. Any thoughts on how we might resolve please? I'm using Outlook via Office 365.
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Here are some steps to try to recover your Outlook categories
Repair Outlook Data File
Restore from Backup
Hi, is this specific to the outlook app?
I'm using the web version, and not sure if this fix would work on Edge.
As far as I can tell, my outlook app is basically a web wrapped app.
Anyone have any updates on resolution?
Hi, I'm getting weekly updates from Microsoft, but there's still no fix and, worse yet, no timescale on when they'll have a fix.
This was the latest response, as of yesterday: Thank you for your response previously, absolutely, our apologies again for this current bug occurring. ****Due to the uncertainty of an ETA and an update from engineering, would it be ok to continue reaching out days apart, just as would not want to consistently send countless emails just due to the uncertainty on the engineering update?
They're being super nice and professional, with updates at least twice a week, but so far there's been no progress in resolving the bug.
Whenever I get an update, I'll post it here to keep everyone in the loop :)
Thank you very much for the reply as well as the update you are posting.