Sending, receiving, and organizing email in Outlook.com
im starting to think the account recovery team does not exists
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.
It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
im starting to think the account recovery team does not exists
My account has been successfully verified. I filled out a verification form every day for almost 2 months and today I got through. Don't give up...
Congratulations! Just curious, did you submit exactly the same information each time, or did you do something different when it was approved?
I got a reply about my account saying I have violated terms and such on Skype so my account got suspended.
Funny thing is I got hacked like almost 2 months ago and they tried to use Skype to send money to themself. I have not used the account in 10 years but now because of this I am being punished.
Sadly they sent the email with no information on how I can resolve my issue or help
I’ve contacted Microsoft online chat support multiple times. The most recent time the guy I was talking to switched me over to another person (in guessing with more authority) and they were a lot more helpful. I asked about my form I filled out and they told me that my request was denied, but I there’s no reason why. This is starting to make be believe that they just don’t care. There’s no way my request was denied with no reason.