Why haven’t I got a response from my account recovery form that i submitted?

Anonymous
2024-06-04T00:41:24+00:00

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

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  1. Anonymous
    2025-01-05T19:19:36+00:00

    im starting to think the account recovery team does not exists

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  2. Anonymous
    2025-01-07T14:09:03+00:00

    My account has been successfully verified. I filled out a verification form every day for almost 2 months and today I got through. Don't give up...

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    5 people found this answer helpful.
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  3. Anonymous
    2025-01-07T23:13:33+00:00

    Congratulations! Just curious, did you submit exactly the same information each time, or did you do something different when it was approved?

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  4. Anonymous
    2025-01-08T09:49:13+00:00

    I got a reply about my account saying I have violated terms and such on Skype so my account got suspended.

    Funny thing is I got hacked like almost 2 months ago and they tried to use Skype to send money to themself. I have not used the account in 10 years but now because of this I am being punished.

    Sadly they sent the email with no information on how I can resolve my issue or help

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  5. Anonymous
    2025-01-09T07:32:58+00:00

    I’ve contacted Microsoft online chat support multiple times. The most recent time the guy I was talking to switched me over to another person (in guessing with more authority) and they were a lot more helpful. I asked about my form I filled out and they told me that my request was denied, but I there’s no reason why. This is starting to make be believe that they just don’t care. There’s no way my request was denied with no reason.

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