Why haven’t I got a response from my account recovery form that i submitted?

Anonymous
2024-06-04T00:41:24+00:00

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

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  1. Anonymous
    2024-12-30T22:46:27+00:00

    2nd of November 2024.

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  2. Anonymous
    2025-01-02T15:23:05+00:00

    This is where I am out currently as well !!!

    My email is 15+ years old and used mainly for OneDrive (which has my whole life on it, work, personal, volunteer work etc). I got one rejected response on the first attempt and now nothing else to any of my other attempts. I mean the email was set up when I was a teenager -- guessing is the best I got (did I change it to my married name, my new state I live in now --- I HAVE NO CLUE - not top of our list when it comes to life).

    I don't use it to sent many emails yet that is what it wants to know -- why not ask us about emails we received those I can make a better educated guess as.

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  3. Anonymous
    2025-01-03T12:19:23+00:00

    It’s been 1 month and a week since I have been locked out of my banned account. WHY does the account recovery team not have a support line because I have done everything support agents have said to do.

    I have spoke to 7 different agents doing the same thing over and over again. At this point it’s the definition of insanity.

    This causes me not to be able to access my emails and Xbox account and this is super frustrating.

    Help.

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  4. Anonymous
    2025-01-03T16:55:13+00:00

    You say help, but as far as I know. Nobody has gotten their account back. You'd think Microsoft would've done something with all of these complaints but they haven't. Maybe writing a letter to Microsoft or Bill Gates would get the job done😁

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  5. Anonymous
    2025-01-05T18:16:03+00:00

    I’m having the same problem! From the beginning of November 2024, I have filled in more than 30 recovery forms, but haven’t received any response. Very frustrating!

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