Why haven’t I got a response from my account recovery form that i submitted?

Anonymous

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

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58 answers

Anonymous

2024-12-29T08:50:52+00:00

Has anyone had any success with having their email recovered?

My wife

Is having the exact same issue.
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Anonymous

2024-12-29T20:56:54+00:00

That's the thing. I had success the first time. Then they locked me out for trying to update my security information and haven't been able to get in since (despite using the same information that was used to verify me the first time).
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Anonymous

2024-12-30T01:26:06+00:00

When you had success the first time, how long did it take form them to send the password reset email?
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Anonymous

2024-12-30T11:07:40+00:00

Under 24 hours.
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Anonymous

2024-12-30T19:26:08+00:00

Was this recently?
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