Why haven’t I got a response from my account recovery form that i submitted?

Anonymous
2024-06-04T00:41:24+00:00

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

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  1. Anonymous
    2024-10-03T21:20:40+00:00

    I too have filled a form in over 24 hours ago and I have not had a reply either what is going on? How is there No customer supportnumber that we can call to help with this? My girlfriend changed her phone number and has forgotten her Hotmail password, but when she requests a code it goes to her old phone number, which is no longer in use, she wants to upgrade her mobile phone but she can’t do this because she doesn’t know her email password, and therefore she’s not able to sign in to her email on a new mobile device. Please help

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  2. Anonymous
    2024-10-16T21:07:45+00:00

    I’m having the same issue. I have filled in about 30 recovery forms and still no response! This is ridiculous, clearly a lot of people are having this issue and Microsoft will do nothing to help. How is this the only way to recover an account and yet when you do fill in the form you get no response.

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  3. Anonymous
    2024-10-18T15:44:14+00:00

    hi,

    I am trying to restore my brothers account and I have sent so many recovery forms and I still have not had a response.

    Please advise?

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  4. Anonymous
    2024-11-03T20:28:04+00:00

    This is still an ongoing issue for many users.

    This needs to be fixed

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  5. Anonymous
    2024-11-19T14:30:09+00:00

    I'm having the same issue, had to create a new account to try and speak to an agent.

    Several forms sent - no response. Had that email nearly twenty years, so many other accounts are linked to it and zero response from microsoft.

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