Why haven’t I got a response from my account recovery form that i submitted?

Anonymous
2024-06-04T00:41:24+00:00

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

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  1. Anonymous
    2024-06-13T21:51:28+00:00

    Well it’s been more than 24 hours and again I haven’t gotten any reply or response can I contact support about why I’m not getting a response? Because this is getting stupid as I’ve gotten a response on June 1st yet now I can’t it’s ridiculous.

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  2. Anonymous
    2024-06-14T01:39:03+00:00

    Hello Kepnach64

    I'm sorry to hear your news, and since you managed to get one response on the 1st, this shouldn't be your problem.

    I understand the frustration of not being able to get a reply after filling out each one to the best of your ability.

    It looks like contacting the online support staff for further help is necessary.

    Contact our online account support by following the steps below.

    1. Open a site link - Contact - Microsoft Support
    2. In the box below "Tell us your problem so we can get you the right help and support.", enter MSA, click "Get Help", and then click "Contact Customer Support" below.
    3. In this section, you need to register a personal Microsoft account

    Note: You can only use a personal MSA to register, and the company account cannot display the correct content. If the account cannot be logged in, you can use another account or create a new account to execute;

    1. Select "Other Products" in Products & Services, select "Manage account security" as a category, and click to confirm
    2. You can select "Chat with support experts in web browser" to enter the chat window.

    Feel free to let me know if there's any progress.

    Best Wish

    Hardyjoe.J|Microsoft Community Support Specialist

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  3. Anonymous
    2024-07-19T00:43:59+00:00

    Did you ever get a response ? I sm having thr same issue it’s been about 4 days now .

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  4. Anonymous
    2024-09-16T04:59:44+00:00

    did you ever get this resolved?

    Im getting the security codes but no reponse email. Same as your issue.

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  5. Anonymous
    2024-10-01T20:35:19+00:00

    I contacted an agent twice and they said there’s nothing they can do! Filling out and sending the form is the only way to try and get your account back. But I never get an answer.; I must have sent the form like 10 times in the last week. It’s ridiculous! And yes, I’ve checked filters, spam etc…

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