Why haven’t I got a response from my account recovery form that i submitted?

When you had success the first time, how long did it take form them to send the password reset email?

That's the thing. I had success the first time. Then they locked me out for trying to update my security information and haven't been able to get in since (despite using the same information that was used to verify me the first time).

Has anyone had any success with having their email recovered?

My wife

Is having the exact same issue.

I'm having the same issue and its frustrating when you have all the credentials to verify and get it activated the lack of response and no comments on a live chat with an agent to being left waiting for hours is difficult to understand, for what would be customer centric experience and important for users.

Being trying for weeks to get back in initially had responses and now get nothing from MS live chat is a lengthy waiting game but no assistance yet has any one recovered there account having faced these issues?

Yep, in the exact same situation. I've been lied to by multiple Microsoft agents from telling me I'll receive a response from a higher up team, to telling me they can get a password reset link sent to me within 48 hours etc.

I've filled out the same form numerous times too. Let me give you a quick backstory.

On the 2nd of November 2024 I forgot my password and had to reset it (I was dead certain I was typing the correct one and still sure to this day). Either way, I filled in the recovery form and was given a password reset link within 24 hours. I reset my password, I gain access to my account, I go to update my security information and Microsoft locks me out for "suspicious activity" straight away..."okay, I'll do the form again" Microsoft then doesn't verify the form despite putting the EXACT same information as I just filled out. "Okay, let me try the form again and try different valid inform incase it won't verify with the same information it just verified"

To cut a long story short which I'm sure you've heard/been in/are in...I got declined....I got declined....I got declined...again...and again....and again............

Now it's at the point where I'm also not receiving responses good or bad. Microsoft support chat take me round in infinite loops. I obviously know the correct information to put otherwise I wouldn't have gotten verified in the very first place. I literally even put my very VERY first ever password and my most recent passwords yet still nothing.

Is there nothing all of us can do together to make a change? Way too many people have been through this without any resolve and I'm not entirely sure if anyone that's been in our situation has gotten their account back.

They should really allow if you have 2 valid forms of ID to be able to verify (this would be Bank Card and Passport and then a bonus of you doing a video saying there exact chosen phrase to prove you are exactly who you say you are). This way hackers can't do anything even if they did happen to get your information.

Another down side to this, after filling the recovery form, the form itself told me in 30 days they will update my information allowing me to log in. 30 days go by, no response or follow up at all.

You know what I could've done since the 2nd of November till now? I could've walked 10.4% The Great Wall Of China...and more so the guy who's been locked out since the 2nd of June could've walked 39.4% by now. You know how ridiculous that actually is😂

EDIT: I think I've figured out why we aren't receiving emails good or bad after filling out the recovery form. I tried using a temp email and received my disappointing email straight away. So my guess is our contact email has been blocked by Microsoft for too many unsuccessful attempts.