This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.
It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Congratulations! Just curious, did you submit exactly the same information each time, or did you do something different when it was approved?
My account has been successfully verified. I filled out a verification form every day for almost 2 months and today I got through. Don't give up...
im starting to think the account recovery team does not exists
I’m having the same problem! From the beginning of November 2024, I have filled in more than 30 recovery forms, but haven’t received any response. Very frustrating!
You say help, but as far as I know. Nobody has gotten their account back. You'd think Microsoft would've done something with all of these complaints but they haven't. Maybe writing a letter to Microsoft or Bill Gates would get the job done😁