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Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.
It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just letting you all know I finally got a recovery email response. I had to do it from and outlook email account.
so the email was ******@outlook.com
they still denied it, but it was at least a response. This was a big suggestion on my most recent chat. She told me if I do not get a response, it did not go through or its going to my spam.
Good luck everyone I know how painful this is.
I am in the same boat. I have had my account for 20 years. Microsoft locked it down. the cell phone attached is a number I no longer have. I keep filling out the form and no response.
The last chat agent I talked to said they were having and issue, but resubmit in 24. He sent me and email and I can see he marked my problem resolved.
So ABSOLTUELY frustrating. I have automatic subscriptions that I cannot login to to cancel them.
If anyone has any luck keep us posted.
Hello out there i've tried multiple times i have the correct info as i can see my account up to the day they froze it but no response unless you put the wrong info in then i get a denial so i've reported this to ofcom and my local mp contact your local MP just because its a free account doesn't mean you don't have a right to your decades old email especially as now we are in a digital world we need rights call your mp i mean how bad is it when microsoft cant have a human there are they that poor they cant afford it or don't they care ? i suspect the latter as we dont have eu clout behind us now
call or email your mp you'll get a better response than microsoft ill keep you informed how i go
I’ve contacted Microsoft online chat support multiple times. The most recent time the guy I was talking to switched me over to another person (in guessing with more authority) and they were a lot more helpful. I asked about my form I filled out and they told me that my request was denied, but I there’s no reason why. This is starting to make be believe that they just don’t care. There’s no way my request was denied with no reason.
I got a reply about my account saying I have violated terms and such on Skype so my account got suspended.
Funny thing is I got hacked like almost 2 months ago and they tried to use Skype to send money to themself. I have not used the account in 10 years but now because of this I am being punished.
Sadly they sent the email with no information on how I can resolve my issue or help