Why haven’t I got a response from my account recovery form that i submitted?

Can you advise what to do when you submit an account recovery form and the email response was "because you've turned on two-step verification for your account, we ignore these requests. I have been asked to update my password repeatedly and now I cant get a code as it says I have requested too many codes today and try again tomorrow. I need to access my emails - can you help me please.

As sad as this sounds my xbox account of 17 years i which has everything tied up. its so disheartening to see so many others have been let down, normally the 3 number thing and anything else. its my own fault for not having an up to date back email but i guess thats just it.

Everything else can be replaced as it just just an email that i used to link apps with etc but i have to on main ones cancel and start again, wish there was an easy system to work but hey ho ive just come to realization the last week Microsoft doesn't care if you really have locked yourself out.

I’ve had the same problem with subcriptions. Just stop the payment at your bank. I had a Microsoft subscription and went to my bank app and stopped the payment. Otherwise there’s no way to cancel the subcription without logging in.

Not to discourage you but my email has been blocked since september last year and I haven’t been able to recover it since. I’ve had to create a new emailaddress (never again with Microsoft!) and have been forced to change it literally everywhere!! I’ve given up because I’m sick of it. I’ve lost everything I had stored there, They win….I guess it’s their strategy…to make it so difficult that people just give up. I’m very frustrated and disappointed that the only way to recover your account is through the recovery form. There should be some other way to be able to prove that the account is yours. I’m the owner of the account and there’s no human way to access my own personal information and documents that are stored in there!!! It’s unbelievable!! Never again a Microsoft account!!!

i have had this issue since November of last year! Microsoft recovery is either no existent or all robots and do not take the facts into consideration. I have lost so much due to the Microsoft's team unwillingness to fix my issue or just pure lack of integrity. I am at a loss at this point folks, and at this point i am defeated. Start sorting out your back up emails now while you can. Sorry to say but it still does annoy me that Sony solved my issue in 20m but Microsoft can not even give me the time of day.

guess this is what happens when they have a security link in there skype system and it shuts off thousands of peoples accounts for no damn reason.

15 years of patronage down the drain. I hope a representative of Microsoft reads this and understands what's going on. And maybe even help me or these other people at least.

Good luck!