Why haven’t I got a response from my account recovery form that i submitted?

Anonymous
2024-06-04T00:41:24+00:00

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

Outlook | Web | Outlook.com | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-06-10T01:36:07+00:00

    Hello Kepnach64

    I'm sorry to hear your news.

    Thank you for keeping yourself in check. I understand how discouraging it is to wait so long and still not get a response.

    In fact, we have received news that the problem of the recovery form system failure has been properly resolved, and some community users have replied that they have received the form results.

    Let's try to analyze, there are two reasons why you may not receive the recovery form results.

    1. The recovery form department ignored your application for some reason, which may be a system problem or human omission.
    2. The result has been sent but was not received by you for some reason. The possible reason is that it went into the spam of your mailbox or was not sent successfully due to network fluctuations.

    Regardless of the previous results, I suggest you spend some time filling out the form again.

    I believe this time you will get a response from them within 24 hours.

    Sorry again for your experience.

    Sincerely,

    Hardyjoe.J|Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-06-09T19:15:11+00:00

    It’s now June 9th and I still haven’t gotten any word or response yet do I send another form or do I still wait?

    Not trying to be rude here, but this is getting really ridiculous and frustrating that I haven’t gotten any response yet.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2024-06-05T02:12:46+00:00

    Dear Kepnach64

    Welcome to Microsoft Community.

    Thanks for your feedback, I understand that you are having trouble on recover your friend's account via the recovery form.

    We've been receiving a lot of questions in our community lately that account recovery forms aren't coming as expected.

    Rest assured that even if your friend's account cannot be restored, you should get a response.

    The community team sent them the question and we received a response from them.

    Due to recent system issues that are causing recovery forms to not arrive as expected, these stacked forms are expected to be resolved within a few days.

    In fact, some users said they received the long-awaited account recovery results.

    Based on June 5th, I personally think they will need another 1 to 2 days to reply these extension form.

    My advice is not to resubmit your account recovery form, as the new one will replace the old one unless you get a negative result.

    I will keep an eye on the current issue and face this problem hand in hand.

    Let me know if you receive a response to your account recovery form so we can help more users.

    Hope you can help your friend recover his account.

    Thank you for your time and understanding.

    Sincerely,

    Hardyjoe.J|Microsoft Community Support Specialist

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments