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I am also trying to recover my lost xbox account, I have Minecraft purchased on it.
Why haven’t I got a response from my account recovery form that i submitted?
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Anonymous
Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.
It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
58 answers
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Anonymous
2025-03-29T09:13:09+00:00 -
Anonymous
2025-03-24T13:19:12+00:00 Dose anyone have a fix I've lost my Xbox account. I’ve had it for 8 years and I've had responses before. but when I tried it with new information I haven’t had a response and I think the new information is right
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Anonymous
2025-03-24T11:27:39+00:00 account.microsoft.com leads you to your normal microsoft page. May you please elaborate? ty
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Anonymous
2025-03-14T17:43:20+00:00 Isn’t this the way to get to the recovery form? I tried this but it didn’t work. Can you go through the steps of what you did
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Anonymous
2025-03-14T17:03:51+00:00 Hi. I also didn't receive a response to my second recovery form submission. My account was locked until an hour ago. After traversing the internet I could find the way to get to the live chat support from Microsoft. Once there, the user who helped me told me to try to change my password here: account.microsoft.com. I did it from my phone with mobile data activated (not wifi), and I could change it, and recover my almost lost forever account.