Why haven’t I got a response from my account recovery form that i submitted?

Anonymous
2024-06-04T00:41:24+00:00

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I got.

It says they will respond within 24 hours but it’s been at least over 30 hours as I filled them out on June 2nd. I know they can’t help with the account but is there any way to contact or speak to them about why it isn’t arriving in my email?

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  1. Anonymous
    2024-12-08T02:50:10+00:00

    i am having the same issue...that email is so important to me

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  2. Anonymous
    2024-10-18T15:44:14+00:00

    hi,

    I am trying to restore my brothers account and I have sent so many recovery forms and I still have not had a response.

    Please advise?

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  3. Anonymous
    2024-10-03T21:20:40+00:00

    I too have filled a form in over 24 hours ago and I have not had a reply either what is going on? How is there No customer supportnumber that we can call to help with this? My girlfriend changed her phone number and has forgotten her Hotmail password, but when she requests a code it goes to her old phone number, which is no longer in use, she wants to upgrade her mobile phone but she can’t do this because she doesn’t know her email password, and therefore she’s not able to sign in to her email on a new mobile device. Please help

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  4. Anonymous
    2024-06-12T01:50:44+00:00

    Hello Kepnach64

    Thank you for your reply.

    Feel free to reply if there is any progress.

    Best Wish

    Hardyjoe.J|Microsoft Community Support Specialist

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  5. Anonymous
    2024-06-10T01:36:07+00:00

    Hello Kepnach64

    I'm sorry to hear your news.

    Thank you for keeping yourself in check. I understand how discouraging it is to wait so long and still not get a response.

    In fact, we have received news that the problem of the recovery form system failure has been properly resolved, and some community users have replied that they have received the form results.

    Let's try to analyze, there are two reasons why you may not receive the recovery form results.

    1. The recovery form department ignored your application for some reason, which may be a system problem or human omission.
    2. The result has been sent but was not received by you for some reason. The possible reason is that it went into the spam of your mailbox or was not sent successfully due to network fluctuations.

    Regardless of the previous results, I suggest you spend some time filling out the form again.

    I believe this time you will get a response from them within 24 hours.

    Sorry again for your experience.

    Sincerely,

    Hardyjoe.J|Microsoft Community Support Specialist

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