New Outlook does not show Old emails

Apologize, I am not very tech savvy and not able to answer. But I had the issue on a Samsung galaxy tab. This is where I was able to fix the issue by going to the settings. The email worked on my windows laptop.

No worries and thanks for your context. The "Outlook" experience varies hugely from client to client, not to mention Outlook.com webmail, and also between Outlook.com hosting and not- Outlook.com hosting.

Same issue, as of 01/10/2024.

I have a gmail.com account, set up in Outlook for Windows desktop app.

When I archive an email:

• Old version of the desktop app : no issue, it appears in the IMAP/Archive folder and in the search,
• New version of the desktop version : the email instantly disapears after appearing in the Archive folder. The email is not deleted, as I can still find it through gmail or by switching back to the old version.

I haven't found a solution yet to this problem ..

Hi Florian

Try this - it worked for me with absolutely no no problems !

Hi Dave

How are you getting on with nagging Microsoft ?